Return & Refund Policy

Zac’s Optical LLC

Last updated: March 8, 2021

1. Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With original tags

• In its original packaging

• Accompanied by a receipt or proof of purchase

---

2. How to Start a Return

To initiate a return, contact us at info@zacsoptical.com.

If your return is approved, we will provide:

• A return shipping label

• Instructions on how and where to send your package

Returns sent without prior approval will not be accepted.

For any return-related questions, you may always contact us at zacsoptical@gmail.com.

---

3. Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue promptly and work to resolve it.

---

4. Exceptions & Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)

• Custom or special-order products

• Personalized items

• Personal care goods

• Hazardous materials

• Flammable liquids or gases

If you are unsure whether your item qualifies, please contact us before requesting a return.

Sale items and gift cards are non-refundable.

---

5. Exchanges

The fastest way to receive a replacement item is to:

1. Return the original item (following the return process above)

2. Once approved, place a new order separately

---

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued automatically to the original payment method

• Processing times vary depending on your bank or credit card provider

Please allow additional time for the refund to appear on your statement.

---

7. Contact Information

For questions regarding returns, refunds, or exchanges:

Email: zacsoptical@gmail.com
Business Name: Zac’s Optical LLC